Bring beacons from other person, i can’t CLAIM

i’m a little developer from korean, i’m studing IT on the university and for my degree i choose a project with beacons.
i buy a dev kit of 3 beacons from a little hardware market in my zone.
so, at this time i can’t claim the beacons in my estimote cloud account (
the person that gave me the account was disappeared and i don’t know what i can do now.

No worries, just email us to and we’ll try to sort this out. Note that we’ll likely need some proof that the beacons are now supposed to belong to you—a photo of the dev kit in your possession, a receipt, etc.