Beacon Claim not Working


#1

I bought a Proximity beacon Kit, but when i try to register the units looks like someone already registered them. Can you help me?
Here is the data i gathered from BLE.


#2

Email support
Sometimes they freeze ownership and have to assign guid.

Happened to me


#3

Beacons you buy from estimote.com are automatically registered to the email address provided during purchase, so when creating an Estimote Cloud account, make sure to use this one (: Then you can transfer your beacons to any other Estimote Account.

Or yes, email us your order number to contact@estimote.com, and we’ll help sort it out (: