Not able to detect newly ordered Nearables


I know that this issue is being handled for I got feedback on email on the same though they are still looking at the order details to determine how long the nearables had been on before my purchase…so putting the battery being an issue aside for now, who has experienced an issue where the nearables are completely not detectable by the estimote android app even after nudging them for a while?

On my cloud account, all my nearables have no firmware data or even battery data