IOS and Android estimote app can't detect the beacon

Hi, i have a problem with my beacon. The problem is that nor the IOS app nor the Android app detect the beacon. I already searched in multiple forums and downloaded the BLE scanner. In this last app i can’t detect the beacon neither, i think it is a problem of the beacon’s battery, but in the Estimote cloud page it says that the beacon has 10 months of remaining battery life. I used others apps to try to detect the beacons but none of those worked. Do somebody knows why is this happening?

If nothing pops up even on a BLE Scanner, this means that batteries in your devices are, unfortunately, dead.

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is your problem solved?