Can't see or access beacons in an Estimote app?

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Here’s a short checklist:

  1. Is Bluetooth on? Are Location Services on? On iOS, you also need to make sure that Location Services are set to “always” for the iOS app. Estimote iOS app no longer requires Location Services to detect beacons for configuration. Location Services are still required in the demos.

  2. [iOS only] Have you changed the UUID from the default one (“B9407F30-F5F8-466E-AFF9-25556B57FE6D”) to a custom one? If so, then on iOS your beacons will only show up if you’re logged in. (On iOS, apps are required to know the UUID of beacons they want to detect. So our app requires you to be logged in, so that we can download your custom UUID from Estimote Cloud and scan for your beacons.) We now show all Estimote Beacons regardless of the UUID!

  3. Does logging out and in again help? Does reinstalling the app help? We’re currently aware of and are working on fixing a few bugs related to in-app session and cache. As a workaround, re-logging and/or re-installing the app usually helps. Said issue had since been fixed.

  4. Does replacing the battery help? Sometimes the beacon has simply run out of juice. To replace it, you can pull the beacon out of its enclosure through the opening in the back, behind the tape, and insert a new CR2477 battery.

Nothing helped? No worries: email us to contact@estimote.com, and include your Estimote Account email and the color of the beacon you’re having trouble with—we’ll work with you to figure it out!

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Is there any way possible to program the Estimote beacons without the app? More than just a few people are finding it impossible to program these things with the app on their Android phone. Can you not give us a web url with the programming functions that we could just go to on a tablet with bluetooth or or a laptop with Wifi or something? I have been staring at a white paper weight for about a week now, and what appears to be a 24 hour turnaround on emails with suggestions that don’t work? Can you not think outside the box on this and give those of us who are stuck with useless paperweights some glimmer of hope?

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