Bad support estimote

I try to change my estomote’s urls on my eddystones but cant login for couple of days now no connection and i can login to my account on the cellphone tried different android phones kitkat 4.4 nougat on a xiaomi but both beacons doenst appear on the radar. I try to make contact to supportdesk only a bot responding once and thats it. I can’t reset everything because the still pending messages. C’mon how long must i wait for this i am getting annoyed about it.