Corrupt beacon after synchronising


#1

After applying configuration changes on Estimote Cloud (cloud.estimote.com) and synchronising via Estimote App one beacon is corrupt (it is trying to send Eddystone URL and iBeacon).

I am not able to change nor delete pending settings due to the following error messages “interval must be number” (Estimote Cloud) or “This beacon doesn’t support multi-packet advertising” (Estimote App).

My question now: How to reset the respective beacon?

P.S. I wrote already few times to contact@estimote.com. Unfortunately I haven’t heard anything within one business day.


#2

I have the same problem. Would it be possible to reset the beacon settings? The “delete pending settings” button does not solve the problem.


#3

I am facing the same problem. Any updates from Estimote?


#4

Same problem here. Does anyone got an answer from Estimote?


#5

my problem are the same, anyone having update?


#6

For anyone experiencing these issues, please send the identifier(s) of the affected beacon(s) to contact@estimote.com. We reply to every mail, even if it takes a little bit of time to get back to you.


#7

could you please check my issues by email was sent 02 days ago (from paul@ittcorp.vn)

Thanks you


#8

Hi guys,

happy to say we’ve identified the root cause of these issues. If each of you could PM me with your Estimote account email & the IDs of the beacons affected, we’ll be able to fix it for you.

Thanks!