Lte beacon don't connect

i try the connecting LTE beacon with developer Ide but don’t connect and i recieve this Error:

Could not connect to an LTE Beacon
Beacon does not belong to your account

Please, you answer and describe you the procedure for associate this beacon in the right account.

Hi there! Please send me a PM with your order number, and the email address you’re using to login to our Cloud, and I’ll see if the devices are properly assigned!