UWB Tags Missing on Cloud

Hello all,

I received one of the three UWB Tag kits I ordered, but they do not appear on the Estimote cloud and we can’t use them for research.
The order number is 00d4517e0b138dd932636d5204bcf62b
The order email address is from a local retailer that has to transfer the ownership to me (after he finds the tags in the cloud himself)

Please help!

Davide,

we have found your order and answered to your request over the email.
The UWB Beacons will appear on your Cloud account associated with your order once they are shipped.